Refund policy

Return and Refund Policy

Made to order

Every magnet is printed from the photos you upload and cut by hand for your order. Because each one carries your images, personalized items can't be returned, exchanged or resold, so we're unable to accept returns for change of mind.

That said, we stand behind what we make — please read on.

If something's wrong with your order

If your magnets arrive damaged, faulty, or don't match the design you approved at checkout, email us at ashlinagifts@gmail.com within 14 days of delivery with your order number and a photo of the problem.

We'll reprint the affected magnets or refund them, whichever you prefer. You won't need to post anything back to us — a photo is enough.

Cancelling an order

You can cancel for a full refund any time before we start printing. Once printing has begun we can't cancel, as your magnets are already made and can't be sold to anyone else.

To cancel, email ashlinagifts@gmail.com as soon as possible with your order number.

Photo quality

We print exactly the photos you upload. Our designer warns you if an image is too small to print sharply, but we can't be responsible for results caused by the quality of the original photo. If you're unsure, upload the largest version you have.

Refunds

Once a refund is approved we'll process it to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it.

If more than 15 business days have passed since we approved your refund and you haven't received it, contact us at ashlinagifts@gmail.com.

Questions

Email ashlinagifts@gmail.com — we read everything and reply quickly.